Return & Refund Policy

Last updated: September 3, 2026

We want you to be happy with your purchase. However, due to hygiene and sanitary reasons, socks are not eligible for return or exchange once the packaging has been opened, the socks have been worn or used, or the product has been tampered with.

Eligibility for Returns

We accept returns only if the following conditions are met:

• The socks are unworn and unused.
• The original packaging is unopened, intact, and not tampered with.
• The product is in its original condition and suitable for resale.
• The return request is made within 7 of delivery.
• Proof of purchase or order information is provided.

Non-Returnable Items

For hygiene and sanitary reasons, we do not accept returns or exchanges for:

• Socks that have been opened from their original packaging.
• Socks that have been worn, tried on, washed, or used.
• Socks with signs of tampering, alteration, damage, stains, odors, or other changes to the original condition.
• Socks returned without their original packaging or with damaged packaging that prevents resale.

Please do not open or wear the socks if you are unsure about your purchase and may need to return them.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged during shipping, or different from what you ordered, please contact us within 7 of delivery.

Include your order number and clear photos of the item and packaging. We will review the issue and, if approved, may offer a replacement, store credit, or refund.

Defective or incorrect items may be eligible for an exception to our normal return restrictions.

How to Request a Return

To request a return, contact us at sales@wear-pronto.com with:

• Your order number
• The reason for the return
• Photos of the product and packaging, if applicable

Do not send an item back before your return request has been approved.

Return Approval

All returns are subject to inspection upon receipt. We reserve the right to refuse a return or refund if the socks have been opened, worn, used, washed, tampered with, damaged, or are otherwise not in their original resalable condition.

If a returned item does not meet our return requirements